Refund and Returns Policy

Refund Policy

At Burhan Solution Kuwait, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day return policy in accordance with the Kuwaiti Consumer Protection Law.

Eligible Items:

The item must be in its original condition and packaging, complete with all accessories and documentation. The item must also be accompanied by the original receipt or proof of purchase.

Timeframe:

To initiate a return, please contact our customer service team on (+965) 97993547, within 14 working days and our team will provide you with instructions on how to return the item and process your refund.

 Condition:

Please note that the item must be in new, unused, sealed, and undamaged condition for it to be eligible for a refund.

 Fees:

Please note that shipping and handling fees are non-refundable, and the return shipping costs are to be borne by the customer.

 Refund Method:

The product to be returned by the customer to Burhan Solution office, for both delivery and store pick up orders. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take 1-5 business days to process, depending on your bank.

 Damaged or Faulty Products:

If you receive a defective or damaged item, please contact our customer service team immediately on (+965) 97993547. The product to be returned by the customer to Burhan Solution office, for both delivery and store pick up orders. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will work with you to arrange for a replacement or refund.

Exceptional Circumstances

In exceptional circumstances, such as a major product defect or recall, we may offer a refund or exchange even if the refund request is made beyond the usual 48-hour period.

Such decisions will be made on a case-by-case basis and will be subject to our discretion.

 Legal Compliance:

Our refund policy follows the Kuwaiti Consumer Protection Law.

If you have any questions about our refund policy, please contact our customer service team on (+965) 97993547.